Privacy Policy for Horizon Wings

At Horizon Wings, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our services to facilitate flight reservations and travel planning.

Information We Collect

We collect various types of information to provide and improve our flight booking and travel planning services.

• Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, date of birth, gender, passport details, visa information, frequent flyer program details, and payment information (e.g., credit card numbers). We collect this when you make a booking, create an account, or contact our customer support.
• Travel Details: Information related to your travel preferences, flight itineraries, travel companions, baggage preferences, and special requests (e.g., dietary requirements, accessibility needs).
• Technical Data: When you access our online platform, we automatically collect technical data, including your IP address, browser type and version, operating system, device information, and browsing history on our site. This helps us ensure the security and functionality of our service.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and phone call recordings (where applicable).

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your flight bookings, issue tickets, manage airline reservations, and facilitate your travel plans, including communicating with airlines and other travel service providers on your behalf.
• Customer Support: To provide customer support, respond to your inquiries, and assist with any issues related to your bookings or travel.
• Personalization: To personalize your experience on our site, recommend relevant travel options, and remember your preferences.
• Marketing and Communications: To send you relevant travel offers, updates, and promotional materials, where you have consented to receive such communications. You can opt-out at any time.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, ensure the security of our services, and protect our users.
• Legal Compliance and Enforcement: To comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.
• Improvement of Services: To analyze how our services are used, conduct research, and improve the functionality and user experience of our online platform.

Sharing Your Information

We may share your information with the following categories of third parties:

• Travel Service Providers: Airlines, airports, and other third parties directly involved in fulfilling your travel arrangements. This is essential for completing your bookings.
• Payment Processors: To facilitate secure payment transactions for your bookings.
• Service Providers: Third-party vendors who provide services on our behalf, such as IT support, data analysis, marketing, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

International Data Transfers

Given the international nature of travel services, your information may be transferred to and stored in countries outside of your own, including countries that may not have the same data protection laws as your country of residence. We implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable laws.

Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. We regularly review our security procedures to ensure the highest level of protection.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Access: The right to request access to the personal data we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
• Restriction of Processing: The right to request that we restrict the processing of your personal data in certain situations.
• Objection to Processing: The right to object to the processing of your personal data for direct marketing purposes or certain other grounds.
• Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our online platform, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our online platform and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Horizon Wings

2 Varick Avenue

New York, New York, 11237

USA